If a donor chooses two different gift categories, it seems like there are two separate credit card transactions. That seems wrong -- You should be able to make a credit card single transaction and split the amounts accross different gift categories.
Adjust the fee calculation system so that only one 30 cent fee is paid for the processing of donations in a multi gift type single giving session? Each giving session should count as a single transaction with one 30 cent fee, not as multiple transactions just because of the presence of donations to different gift types
It's GREAT news that one credit card charge is in the works for giving using multiple categories. Thank you Tithe.ly for listening to the feedback!
@Adam Barry: It's now been 6+ months that this has been planned. Is it done and just not marked, or is there an appx time frame?
@Bridgett Neto: We plan on having an update to address this in late Q1 2020. Some things are being done to lay the groundwork for this to happen.
Completely agree. Can't be hard to have each Giving Type to be selected in a checkbox and an amount for each with a total at the bottom which is the final Credit Card transaction.
This issue is also causing some of our members not to use Tithe,ly because they can not choose multiple categories in one transaction. Is there any plans to fix this?
@Michael Weaver: donors can make make up to 4 gifts when logged in. We'll look into improving the experience in future updates.
Are there any future planning to changing the negative fact that individuals are charges separate transactions when wanting to give to more than one category in one transaction? My church is new to Tithe.ly and this issue has already caused some people not to use this method of giving.
yes please!!!
I asked about this and was told that anytime you use the add a gift button it automatically creates two transactions. I was also told there were no plans to change or update this issue.
The only way we have found to make one transaction is to select ONE category then write in the memo line each fund and how much money you want to go in them. For example: Select tithe $100.00. In MEMO line write Tithe $75.00 and Missions $25.00.
However, this could make your statistics inaccurate if you are relying on seeing how much comes into each category.
@Admin Highland Meadows Church: Looks like Tithely have got their giving design wrong. The user should be able to enter the amount given and then (like a set of memos) can then select the categories and the $ split between them (and they must add up to the total given or goes to the Default Giving category)
@Neil Stott: Hopefully Tithe.ly will see that this is an area that needs to be addressed and fix it.