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Inbox with Unread indicator for Home page
in progress
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Tyson Bryant
My church really enjoys using our custom Tithely App. The #1 point of feedback I receive is that the notifications mechanism is not intuitive. If users do not click on the push notification at the moment they receive the push, they often do not know how to find the message again in the app and it just gets lost.
It would make a huge difference to be able to put the Inbox as a Tab on the Home screen (I would happily give up one of the 5 spaces for the Inbox.)
Additionally, it would also make a huge difference if that Inbox tab on the Home screen also showed a status indicator of 'X' unread messages.
This way a user opening the app would have a very intuitive path to seeing unread notifications--plus, they are also used to this since that is how their devices work with notifications (as well as every social platform that gives notifications).
Right now the design is such that if they don't respond immediately to a push notification, roughly half of our people never see that information because they don't know how to find it or remember that there is information they need to look for.
An improvement along these lines would be a big deal to our communication efforts.
Thanks for a great product and for always working to improve it!
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Ashton Edwards
It would be awesome to have a unread indicator on the message icon. But more than that, it would be really great to be able to add the messages/inbox to the navigation bar.
Messages are one of the best parts of having an App, but for some of our older users, they struggle to find the message/inbox without a little extra help.
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Tyson Bryant
Dropping another note here just to point out that better visibility of the inbox and push notifications (including unread indicators on the home page) would have been another one of those improvements that would have significantly improved our communication capabilities as we responded and reacted to covid-19. Especially during the early phases of this, getting regular updates to our people and having confidence that they were being received the way we intended was pretty important.
Josh Huckabay
We would love it if this came into play. Very good idea!
John Holtkamp
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Monica Prescott
100% agree! I consider myself very “tech savvy” and had a very difficult time finding the push notification messages inside the app 😬
John Holtkamp
Hi Tyson,
Thank you for the feedback! This is absolutely something that we are thinking through, but unfortunately will not be in the very near future.
Push notifications are something our development team takes very seriously and it is actually something we are currently focused on at this time, but changing how notifications are accessed (which is what you have mentioned) will take some discussion and development, which is why it is not something we can commit to immediately.
Thanks again for the feedback!
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Tyson Bryant
@John Holtkamp: Thanks for the response, John. I'm not surprised to hear that this may not be the fastest change to make--just based on what I know about app development and how your Home page currently works.
Please do continue to discuss it as you are able. In my own opinion, this change would be the single most significant improvement your very well-built app could make that would make the most difference to usage and engagement.
Thanks again!
Tyson
John Holtkamp
@Tyson Bryant: Hi Tyson, I just wanted to let you know that we are making progress on adding the ability to link into the Inbox from a tab or a tile. I can't say for sure when it will be live since it will be combined with another feature, but it is definitely coming.
As for the ability to see the number of unread notifications, that will not be available when this launches due to the complexity involved with adding an element like that.
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Tyson Bryant
@John Holtkamp: Thanks for the update, Jon. That will certainly be a start and a step in the right direction. Hopefully all of your smart people will keep on trying to crack the nut of making the notifications mechanic one that is intuitive and more closely resembles the type of workflow that most people now (for better or worse) have been trained to look for in social engines over the past 10 years.
I do appreciate the change you have upcoming in the near future and I'm certain to make use of it when it is ready.