Attendee Names
J
Jill McDaniel
We ran into an issue recently where someone was not able to sign up for a paid event because their name did not fit the field parameters. Specifically, their last name has a space in the middle (ie Van Dyke instead of VanDyke). They could not complete the form without removing the space. It was confusing for them to use and me to troubleshoot, but our main concern is that a credit card company could say that the last name does not match the name on their card.
I don't know what the solution would be for this, but when I reached out to support they suggested I submit here :)
Pat Marinich
We have this issue often.. It does it on Email too.
It will say that you have an "invalid email" for an email that is correct
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Jill McDaniel
Pat Marinich: We just noticed that a month or two ago. If people use auto-fill on a mobile device, there is automatically a space after their email address... and then the email is invalid. Once we figured it out we were able to explain to people ahead of time, but it shouldn't work that way.