Newsletter Schedule Feature is Unreliable
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Barb Prescott
In the last 3 weeks, on two of the three Sundays when I have tried to send time-sensitive information on a Sunday morning, the newsletter hasn't sent at the scheduled time. When I have checked, I have been told that it would go out later in the day - but unfortunately that doesn't work for time sensitive information. I am hoping this problem can be fixed soon. Have others had this happen as well?
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Matt Morrison
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Matt Morrison
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Sorry for the inconvenience!
With the recent downtime of our mail sender, our devs are making some infrastructure improvements this week to reduce the downtime of future mailer outages and also to equip our support team with tools so they don't require a developer to assess and restart the mail sender.
Thanks so much for your patience with us and know we are working hard to make sure those occurrences happen as little as possible.
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Barb Prescott
Matt Morrison: Thanks, Matt. Good to know. Sure hope this doesn't happen again on a Sunday morning!