Change default email template
complete
Bennett
I would like to have the default email salutation "Hi, %firstname%" removed from the email that is created when you select a group of people to contact. This would be helpful for our pastors who sometimes have to send an email to the congregation when the office staff are not available, because the pastors are infrequent Elvanto users. Many of our families use one email for the family and it is confusing to them if the email goes out with one name on it.
Stewart Polley
complete
Oh I forgot to update this. This has been deployed and is under Settings -> Communication.
Bennett
Stewart Polley: Stewart, If I am creating a new template, I see the message has no default salutation. But if I select a group of people and then click on "contact", I still see "Hi, %firstname%". Is there somewhere in settings that I need to remove that?
Stewart Polley
Bennett: Creating new templates will still come empty.
To change the default when contacting a person or a group, it's under Settings -> Communication
Bennett
Stewart Polley: When I go to settings -> communication, the default empty message email is blank. But when I go to people->all people ->contact, the email comes up with "Hi, %firstname%" (screenshots attached)
Can you help me understand what I'm missing?
Stewart Polley
Bennett: If you leave it blank we'll never to the default of Hi %firstname% - put something custom in and you'll see it in use.
Please contact support for any further assistance. Hi
Stewart Polley
in progress
Work on this has started.
Stewart Polley
Hey Bennett.
Thanks for the post.
I've just updated the title of this post to make it clearer for our purposes.
Cheers!