Customize text to give reply messages
under review
S
Steven Teaster
I tested the text to give for a client and received a reply message with the giving link. The reply text to my "give" message was somewhat confusing. Firstly, the link to complete your gift should either be a short-link or bitly OR just be embedded in a word, not written out in full. It looks amateur that way. Also, the message referenced emoji giving. This doesn't make sense at the reply message because my organization doesn't do emoji giving. This only makes sense for groups that have that as a giving option and thus shouldn't be part of the reply. The additional info texted to me after I made my gift was also a bit garbled. If I can suggest an update:
Hi there! Click here to set up text giving and complete your gift to (church or nonprofit)!
Then, once the test giving is set up and the first gift is made:
Thank you! Now you can make any additional gifts to (church or nonprofit) by simply texting a dollar amount! You can event make your gift monthly. Just text "100" or "20 Monthly". It's that simple! Text "Options" to see more ways to give.
OR
Thank you! Now you can make any additional gifts to (church or nonprofit) by simply texting a dollar amount! Just text "100". It's that simple! Text "Options" to see more ways to give.
Lastly, if an admin could tailor these messages, even for a fee, I think it would be extremely beneficial. Thank you.
Julia Rhodes
Merged in a post:
Text 2 Give Verification
R
Russell Pavlicek
I suggest that you consider including a simple verification step to the process. Without it, young mothers who sometimes have phones "stolen" by babies might give the house away accidentally!
May I suggest a flow like this:
USER: 100.00
SYSTEM: Reply with Y to verify gift of 100.00
USER: Y
When I tested it some months ago, I realized that simply fat-fingering a number in the text could have dire consequences. Typing 1000 instead of 100, for instance. Thanks
Julia Rhodes
Merged in a post:
Text feature for designating giving
N
Neil White
Is there a way to give users the ability to give a description of giving if there is an 'other' designated among giving options?
Julia Rhodes
Merged in a post:
Choose Country and Giving Type dropdowns cutoff on mobile phones
M
Michael Petro
When user texts "GIVE" and then follows link to setup page, the Give To and the Country drop down boxes have the text cutoff because the phone screen is not wide enough. So the user sees:
Select co...
General...
This is confusing to the user as to what these dropdowns are for. They should be on their own line.
So Select Country should be underneath Postal Code.
And General Fund should be underneath Amount.
This way the entire text can be read.
Julia Rhodes
Merged in a post:
Text Giving
D
Doug Leslie
Allow for multiple keywords for fund designation when using text giving (ie: Youth, Camp, etc)
Julia Rhodes
Merged in a post:
Ability to edit the automated text messages
D
Deborah Ross
Please let me know how I can edit the message that donors see after they Text2Give.
Julia Rhodes
Merged in a post:
Text To Give
D
Douglas Joseph
At the very least, the help response from the system needs worded better.
Instead of:
text back "fix" ...
..probably something like
text back "fix [correct giving type]"
..or some such. That closing "quotation" mark after fix seems to give a pretty clear indication that "fix" needs sent all by itself, and the correct giving type sent later!
I'm thus figuring that your system needs a better fallback whenever someone just sends "Fix" alone and then sends the intended fix in a separate command (a better fallback than incorrectly assuming the next command is intended to be a new donation instead of the desired fix).
Adam Barry
Hi Neil White, in order to keep text giving very simple for donors we do not support adding a memo to a text gift for adding fund designations that don't already exist as a giving type.
K
Kevin Seals
Agreed! The link written all the way out, could look a little better. Here’s how the link appeared in the automatic message when giving to a church that uses a different company...
Adam Barry
under review
Adam Barry
Thanks for the feedback @st@steven-teaster. We'll take this into consideration for a future update.
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