Turn Off Auto Chat
under review
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Melisa Hall
Hi Kasey, You gave me a nice little chuckle...that must be the ringing in my ears lol. You guys are all great and I appreciate all you do! Thank you for getting back to me and merging mine with this one. I didn't even see it. Have a great weekend! :)
Kasey Cullom
Merged in a post:
Chat Bot In the Way
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Melisa Hall
The chat bot is sometimes in the way of additional information or things to click. As you can see in this example there are the 3 lines for additional options and you can't get to it with the bot there. Thank you!
Kasey Cullom
Hi Melisa! Thanks so much for posting your feedback here. :) My name is Kasey and I am one of the Product Managers on the Giving team. Let me start off by saying that your name comes up on our team as being one of our favorite people! So once again thank you so much for posting your feedback here and for being such a possitive influence with in the Tithely community!
What you bring up here about the Chat Bot is something that has been brought up before. I wanted to let you know that we will be merging your post with a similar one titled "Turn off Auto Chat." In Canny we do closely monitor all posts, but we do take notice of highly voted and commented topics. So we merge similar topics when we can to help keep all votes and comments in one place.
Please continue to post your feature update and improvement ideas. Our team loves it!
Julia Rhodes
Merged in a post:
minimize the help/chat bubble
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Lindsey Hollifield
I would love if this pop up either started out minimized by default, OR at least would stay minimized for the remainder of my session after I've closed it once. It keeps popping up and hiding what I need to see.
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Justin Johnson
This is not normal behavior for the help chat. I see from your screenshot that you need to update your web browser, Google Chrome. Try doing that and see if the behavior persists. You can also try clearing out your cookies and history.
Adam Barry
Merged in a post:
Chat box keeps popping up even when logged in
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Michael Petro
The chat box in the lower right corner keeps popping up with auto-messages even when I logged in (and it keeps saying I am new). Chat box should be disabled when I log in.
Adam Barry
Hi Michael, sorry to hear you're frustrations. It's possible that you have an unread message. The chat feature is a way for people to get support quickly. We'll take your feedback into consideration for future UX improvements.
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Michael Petro
Adam Barry: Yes there is an unread message... its always the same one... see attached.
Adam Barry
under review
Adam Barry
Thanks for the feedback Jonathan Ramsey. We'll take this into consideration.