Hi Kasey, You gave me a nice little chuckle...that must be the ringing in my ears lol. You guys are all great and I appreciate all you do! Thank you for getting back to me and merging mine with this one. I didn't even see it. Have a great weekend! :)

Hi Melisa! Thanks so much for posting your feedback here. :) My name is Kasey and I am one of the Product Managers on the Giving team. Let me start off by saying that your name comes up on our team as being one of our favorite people! So once again thank you so much for posting your feedback here and for being such a possitive influence with in the Tithely community!

What you bring up here about the Chat Bot is something that has been brought up before. I wanted to let you know that we will be merging your post with a similar one titled "Turn off Auto Chat." In Canny we do closely monitor all posts, but we do take notice of highly voted and commented topics. So we merge similar topics when we can to help keep all votes and comments in one place.

Please continue to post your feature update and improvement ideas. Our team loves it!

This is not normal behavior for the help chat. I see from your screenshot that you need to update your web browser, Google Chrome. Try doing that and see if the behavior persists. You can also try clearing out your cookies and history.

Hi Michael, sorry to hear you're frustrations. It's possible that you have an unread message. The chat feature is a way for people to get support quickly. We'll take your feedback into consideration for future UX improvements.

Thanks for the feedback Jonathan Ramsey. We'll take this into consideration.